Support
Email [email protected]
One inbox covers every Melon Labs app, and it is read by the person who builds them. We aim to reply within two business days (Sydney time).
Tell us which app you are using, your phone model, and whether you are on iOS or Android. For a bug, what you were doing when it went wrong is the most useful thing you can send.
This opens your own email app with the details filled in, so your reply address is always right. Nothing is sent through this website. If the button does nothing, just email [email protected] directly.
Help for a specific app
Each app has its own page covering purchases, refunds, privacy controls, and the questions that come up most:
Refunds
Purchases are processed by Apple or Google, and refunds are handled by the store you bought through rather than by us. On iOS use Apple's Report a Problem page; on Android use Google Play's refund process. If the store turns you down and you think that was wrong, email us and we will help. Nothing here limits your rights under the Australian Consumer Law.
Privacy requests
None of our apps have accounts, so there is no profile for us to look up. Almost everything they store lives on your phone and is gone when you delete the app. If you want the anonymous records held by our crash-reporting, analytics, or purchase providers deleted, email us and we will action it. Each app's privacy policy lists exactly which services it uses.
Reporting a security issue
Email the same address with the details and we will get back to you. Please give us a reasonable chance to fix a problem before publishing it.
About us
Melon Labs (ABN 31 267 542 900) is a sole trader business based in New South Wales, Australia.
Email: [email protected]